PUPPY BUYER FAQ

Starman Pets Shop does not directly sell puppies. VIP Puppies does sell dog related products.

We are an online marketplace and global community website that connects buyers and sellers in a safe, transparent environment.

When you order, you are buying from individual sellers. Each seller has a store on VIPpuppies.com. They’re available to answer questions before, during, and even after, your puppy purchase.

We have made every effort to accurately display the colors and images of the products and puppies on our website. We cannot guarantee that your mobile or computer display of any color will be correct.

Seven weeks old is the ideal time to buy a puppy. By eight weeks, healthy socialization with Mom and litter-mates has occurred and puppies are ready to go home.

We are responsible for a product or puppy until it reaches the purchaser, including shipping and transport. If you should encounter a problem with the product or puppy purchased through VIPpuppies.com, please contact the seller.

In the event of a dispute, you can opt to use our online dispute resolution process. This is a streamlined process that is free to both sides and can help you reach a fair settlement.

For puppies , the guarantee and return policies of each puppy vary. Please read their policy carefully before completing your order. You must return a puppy purchased through https://starmanpetshop.com/ in the same condition in which it was received.

In the event of a dispute, you can opt to use our online dispute resolution process. This is a streamlined process that is free to both sides and can help you reach a fair settlement.

Initiate the dispute process by emailing admin@starmanpetshop.com to get started. Your dispute will be finalized and initiated within 24 hours. We will guide you through the process of utilizing online dispute resolution, but we will not make any final judgments.

Starman Pets Shop Puppies presents a safe and secure place to find quality puppies online.